Read the workflow history and run a rule again

Each time a workflow rule meets its trigger, Kluvan keeps a run: the record, each condition with the value it saw, each action and its result. When something fails, the history says why, and you can run it again once the cause is fixed.

Before you start

• You need See workflows and their history to read runs. Run again shows for people allowed to change the rules.

Steps

1. Open Workflows → Workflow history, or select History next to a rule in Settings → Workflows.
2. To narrow the list, pick a Rule and a State, then select Show.
3. Read each run: When (with the trigger and the rule's version), Rule, Record, State, Conditions (value seen) and Actions.
4. Select the record's name to open it, or an approval's state to open that request in Approvals.
5. For a Failed run, read the error next to the state and fix its cause, for example give the rule's owner back a right, or switch the target app on.
6. Select Run again.

The states

Good to know

• Never twice. Each rule runs once per event, even with two servers or after a restart. Run again repeats only what did not happen: a task, an approval, a notice or a message is never created twice.
• Values seen. Conditions are judged on the record as it is when the rule runs, and judged again when a waiting run's day comes.
• Told about failures. A failed run tells the rule's owner (an item on Today and a notice), and Failures on Settings → Workflows links to the failed runs.
• Testing a rule (Test on the last 10 events) does not add runs here.
• For runs of Automations, see review automation runs.