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Fix an e-invoice that was not sent or refused

Early accessUAE pack (optional)

This feature is in early access: it is built and tested, but not yet switched on for every organisation or not yet tried with the outside provider. Ask us on WhatsApp if you would like to try it.

This page applies only to organisations whose country is the United Arab Emirates. Kluvan works the same everywhere without it.

Kluvan checks every e-invoice before it goes to Flick. If something is missing, the invoice is held as Not sent: something is missing. Flick can also refuse an invoice. Either way, the E-invoice box on the invoice says why, and most problems can be corrected there.

Before you start

  • You need the Books right Manage sales documents and payments to correct an e-invoice.
  • E-invoicing must be set up: see Send e-invoices through Flick.

Steps

  1. Open the invoice or credit note in Books and scroll to the E-invoice box.
  2. Read the list of problems and, for a refusal, Flick's own words.
  3. If the street, city or emirate is missing, fill in Street, City and Emirate under Correct the e-invoice. For a credit note, choose the Reason of a credit note.
  4. Select Save and send again. The message Saved: it goes with the next sync. confirms it; the status returns to Waiting to be sent.
  5. For a problem the form cannot fix, correct it where the list says (see below). The e-invoice goes again by itself once the problem is gone.
  6. To see every held document at once, open Settings → Connections → Flick → Set up and look under Documents not sent. Select Send again for one document or Send them all again after fixing the cause.

What each problem means

Problem shownWhat to do
The customer's TRN is missing or is not 15 digitsCorrect the TRN on the customer
The customer's name is missingAdd the name on the customer
The customer's street or city is missingFill in Street and City in the form
The customer's emirate is not knownChoose the Emirate in the form
Your own TRN is missing on the invoiceSet your TRN in Settings → Branches
The TRN on the invoice is not the one the provider registeredMake your TRN match Flick's registration
The credit note's reason is not chosenChoose the Reason of a credit note in the form
The credit note does not name the invoice it correctsLink the credit note to its original invoice
The reason of exempt lines is not chosenChoose it in Settings → Connections
A standard-rated line is not at 5%Correct the line's tax code
Reverse-charge lines cannot be sent as e-invoices yetNot supported today
The AED amounts of a foreign-currency invoice are missingCheck the exchange rate on the invoice
The VAT of the lines does not add up to the invoice's VATCheck the lines with your accountant

Good to know

  • Refused before filing: the box says Correct it below: it is sent again by itself. Use the form as above.
  • Refused after filing: the box says It cannot be changed now: issue a credit note and a new invoice. An e-invoice that was filed is never edited.
  • If Flick is still retrying, the status stays Sent to Flick and there is nothing to fix. Kluvan never resends a document Flick has not finished with, so nothing is filed twice.
  • An invoice to a customer without a TRN is not sent as an e-invoice and does not appear in this list.
  • For the error codes shown with a link, see the error guide.

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Chat with us on WhatsApp. Tell us what you were doing and, for an error, the code after the # in the link.