Cancel an event

When an event cannot go ahead, cancel it in Kluvan. Registration stops, tickets no longer open the door and attendees are told by e-mail.

Before you start

• You need the right Run events (edit, publish, attendees, waitlist, guests).
• To refund paid orders afterwards you need Refund tickets and see event revenue.

Steps

1. Open Events and select the event.
2. Type the Reason (optional) next to the cancel button.
3. Select Cancel the event. The message says The event is cancelled. Paid orders wait for a refund on the attendee list.
4. Open Attendees and check the orders.
5. Refund each paid order. See Refund a paid order.

To cancel one order instead of the whole event, open Attendees and select Cancel on the order. This works for free orders and orders still waiting for payment; the seats are free again.

Good to know

• Attendees are told. Each person gets an e-mail saying their tickets are cancelled and that, if they paid, the organiser will refund them.
• Kluvan never refunds by itself. Cancelling an event does not send money back. Today lists the paid orders to refund until finance has handled each one.
• At the door, a ticket of a cancelled event is refused with The event is cancelled.
• The public page says This event is cancelled.
• A cancelled event stays in your list and reports; nothing is deleted.
• Stop sales instead. To pause registration without cancelling, use Stop sales and Reopen sales. See Share the registration page.