Do a job on your phone

My jobs is the technician's page on the phone: today's jobs in order with the address, what comes next, and what you finished lately. Each job opens a job sheet with big buttons. Your taps record your travel and work time, so you do not fill in a timesheet.

Before you start

• Your manager assigns the job to you, or adds you to its crew. You see only the jobs you are on.
• You need a seat with the right View Services & Maintenance. Most technicians hold a field seat: see Seats.
• Kluvan opens in the phone's browser. You can add it to the home screen.

Steps

1. Open Field jobs → My jobs. Today lists your jobs in time order, with the customer, the site and a status badge. Coming up and Finished lately follow.
2. Select a job. The job page shows the customer, the equipment, the time slot and the site.
3. Select the site address to open it in your maps app.
4. When you leave for the site, select Start travel.
5. When you get there, select Arrived. The phone may ask to share your location once: Kluvan keeps only how far you were from the site, not the position.
6. Select Start work. The work order moves to In progress for the office.
7. For a break or to fetch a part, select Pause, then Resume when you carry on.
8. Fill in the checklist, photos and materials as you go: see Record the checklist, photos and materials.
9. When the work is done, record the customer's acceptance and select Finish job: see Finish a job with the customer's acceptance.

Good to know

• You are: at the top says your own state: not started, travelling, on site, working, paused or finished, and since when. Each person on the crew taps for themselves.
• Time lists every entry made by the taps: travel time from Start travel to Arrived, work time while on site or working. Paused time counts nothing.
• If you forgot to tap, select Add time by hand, choose work or travel, the From and To times and a Reason. To fix a wrong entry, select Correct and Void this entry with a reason. Typed and voided entries stay visible to the office.
• The Taps log at the bottom shows every tap, who made it, when, and whether it was made offline.
• A job sent back by the office shows Sent back by the office: with the note. Fix what it says and finish again.
• An urgent job shows a red Urgent job banner.
• No connection? Keep tapping: see Keep working without a connection.
• The job page can show custom fields your organisation added in Studio for work orders.